SHIPPING POLICY
At Juliana Grace, we strive to offer fast and reliable delivery of all your fashion and jewelry orders. Below you will find details of our shipping policy:
Processing time
Orders are processed within 1 to 3 business days.
For personalized or custom items, please allow 7 to 10 business days for processing.
Once your order has shipped, you will receive a confirmation email with tracking information.
Delivery times
Standard Shipping: Once shipped, orders in the United Kingdom are usually delivered within 7 to 14 business days.
Delivery times may vary depending on the destination and carrier conditions.
Shipping costs
Shipping cost may be different for every order and will be displayed when making a purchase.
Shipping methods
We use reliable carriers such as An Post, DHL and GLS to ensure your order arrives safely and on time.
Changes to the order
If you need to make changes to your order, please contact us as soon as possible by email at info@julianagrace.co.uk
While we will do our best to accommodate change requests, we cannot guarantee that changes can be made once the order has been shipped.
Wrong delivery address
Please ensure that the address provided is correct and complete.
We are not responsible for orders that are lost or returned due to incorrect shipping information.
Please check your information carefully before completing your purchase.
Order tracking
Once your order has been shipped, you will receive an email with a tracking code.
You can track the shipment directly on the carrier's website.
Delivery problems
If there are any problems with the delivery (e.g. damaged goods or order not received), please contact us immediately at info@julianagrace.co.uk
We will do our best to resolve the situation quickly.
Failed deliveries
If delivery cannot be completed due to an incorrect address or the recipient's absence, the customer is responsible for the costs of any re-shipment of the item.
Policy changes
We reserve the right to update this shipping policy at any time.
Any changes will be posted on this page.
We recommend that you review this policy regularly to stay up to date.
Contact us
If you have any questions or need help with your order, please feel free to contact us via email: info@julianagrace.co.uk
